Outsourcing and staffing firms running multi client delivery teams, where margin lives or dies on utilisation.
Delivery data sits in the ticketing tool, staffing sits in a spreadsheet, and client SLAs sit in a contract nobody opens. Utilisation is discovered at month end, which is far too late to act on it.
One console over the systems you already run. Utilisation, SLA position and cost per resolved ticket update through the day, and an agent forecasts staffing against the queue before the queue becomes a breach.
The console, running.
Change the range and it responds. Demonstration build. Synthetic data, modelled on real operations, not a client system.
Tickets resolved
SLA adherence
Agent utilisation
Cost per resolve
Resolved against capacity
Capacity is the staffed ceiling for the window. The gap is the margin you are paying for and not using.
Client accounts
| Account | Seats | SLA target | Backlog | Status |
|---|---|---|---|---|
| Northlane Retail | 42 | 4h first response | 18 | On track |
| Bridgeway Health | 28 | 2h first response | 61 | At risk |
| Caldera Logistics | 35 | 8h first response | 7 | On track |
| Pemberton Financial | 19 | 1h first response | 0 | On track |
| Vantage Utilities | 24 | 4h first response | 44 | Watch |
Demonstration build. Synthetic data, modelled on real operations, not a client system.
AI workforce automation
Repetitive ticket handling moves to agents, with every action logged and reversible.
Lead and client management
Accounts, contracts and contacts in one record, synced to the CRM rather than duplicated in it.
Recruitment and staff allocation
Forecast demand per account, then allocate against skills and cost, not against whoever is free.
Workflow automation
Onboarding, QA sampling and escalation paths run to a definition instead of to memory.
Internal dashboards
Delivery, finance and account management read the same numbers at the same time.
CRM and communication automation
Client updates and escalations go out from the system, on schedule, with the record attached.
Your stack stays. We build the seam.
The Delivery Agent
Watches the queue against staffed capacity and flags a breach before it happens, with the accounts and shifts that would absorb it. Anything client facing stays draft and approve.